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Your rights

Utah

Utah · home improvement

Your rights in Utah

Information, not legal adviceRules checked Oct 4, 2026

3 business days to cancel

If they contacted you and you agreed away from their office

Cancel by midnight of the third business day after the sale, or after delivery if later. Page 1 must say so in bold.

Exceptions, such as emergencies, are not verified yet.

Read the full rule

When it applies

The sale is made somewhere other than the contractor's established place of business as a result of the contractor's personal contact with you (by mail, email, fax, phone or any other form of direct solicitation), and the price is over $25.

If a contractor's visit, call, mail or email led to a sale made away from its place of business and the price is over $25, you can cancel until midnight of the third business day after the sale (or after you receive the product, if that is later). The first page of the contract must say so in dark bold type of at least 12 points.

Utah Code 13-11-4 · read on le.utah.gov · checked Oct 4, 2026 (official source, opens in a new tab)

License number

On the contract, bids and permits

Contractors generally need a DOPL license. Jobs under $7,000 are exempt, but not plumbing, electrical, HVAC or gas work.

Read the full rule

A Utah contractor doing this work generally must hold a license from the Division of Professional Licensing (DOPL), and the license number must be on your contract and bid. Repair or remodel jobs under $7,000 are exempt, but plumbing, electrical, HVAC and gas work still need a licensed contractor or certified technician. Check the license at secure.utah.gov/llv before you sign.

Who needs one: Anyone who is paid (other than wages as an employee) to build, alter, remodel, repair or improve a building or other real property, or who offers or advertises that work, must hold a DOPL contractor license in the right classification (for example B100 general building, R100 residential and small commercial, or a specialty classification such as S280 roofing), unless an exemption applies.

Who doesn't

  • Alteration, repair, remodeling, addition or improvement work on a building with a total agreed value under $7,000 (labor, materials and all changes included). This does not cover work on plumbing or electrical systems, HVAC systems, gas appliances or combustion systems, water-based fire protection systems, alarm systems or radon mitigation systems: that work must still be done by a properly licensed contractor or alarm company, a licensed journeyman for small plumbing or electrical parts (such as a faucet, toilet, fixture, outlet or switch), or a certified technician for gas appliances. On jobs over $3,000, the person must file a statement with DOPL that it carries liability insurance (and workers' compensation insurance if it has employees).
  • Work that DOPL's rule says does not need a contractor license, including tree trimming or removal, building cleaning and power washing, window coverings (drapes, blinds, shutters), carpet, vinyl sheet tile or vinyl plank flooring, interior decorating, wallpaper hanging, chimney sweeping (not masonry repair), locksmithing, weather-stripping, lawn aeration and fertilizing, artificial turf, and low-voltage (class 2 or 3) wiring.
  • A sole property owner building on their own property for their own noncommercial use (no more than one home a year and three in five years, plus sheds, carports and detached garages), and unpaid helpers working under the owner's direction.
  • Property owners or lessees, and their regular wage employees, maintaining that property.
  • Sellers of products who contract with a licensed contractor to install them.

Where the number must appear

  • the contract
  • bids
  • building permit applications

Issued by: Utah Division of Professional Licensing (DOPL), Department of Commerce

Utah Code 13-11-4 · read on le.utah.gov · checked Oct 4, 2026 (official source, opens in a new tab)

The contract must include

Source: UT law

An estimate isn't the contract. Ask for all 9 in writing before you sign.

  • License #: show the rule's own words

    In the rule's words

    Show the contractor's license number. The law requires it on all contracts, agreements, bids and building permit applications when a license is required, and a contractor must give you its license number or a copy of its license if you ask.

  • In their licensed nameOr a DBA registered with DOPL: show the rule's own words

    In the rule's words

    Be in the business name shown on the contractor's DOPL license, or in a DBA the contractor has registered with DOPL.

  • Protection Against Liens noticeIn every contract with a homeowner: show the rule's own words

    In the rule's words

    Include, in easy-to-read type, the 'Protection Against Liens and Civil Action' notice (required in every contract between the original contractor and a homeowner). It explains that unpaid subcontractors and suppliers cannot keep a lien on your owner-occupied home or sue you if you signed a written contract with a licensed (or exempt) contractor and paid in full, or if the whole contract was $5,000 or less.

  • 3-day cancel notice, page 1If they contacted you, away from their office: show the rule's own words

    In the rule's words

    If the sale came from the contractor contacting you directly, was made away from its place of business and is over $25: put a notice on the first page, in dark bold type of at least 12 points, that you may cancel before midnight of the third business day after the sale or after you receive the product, whichever is later.

  • Receipt & copy of the contractSales from a direct solicitation: show the rule's own words

    In the rule's words

    If the sale came from a direct solicitation (for example the contractor's visit to your home or workplace, or its call or text to your personal phone) and is $25 or more: when you sign or pay, whichever comes first, you must get a complete receipt and a copy of the contract in the language mainly used in the sales pitch, showing the transaction date and the contractor's name, address and contact information. This does not apply if you signed or agreed to pay at the contractor's own place of business.

  • Deposit receiptDate, purpose, price and refund terms: show the rule's own words

    In the rule's words

    If you pay a deposit: you must get a receipt at that time showing the date, what the deposit is for, the final price, any credits (including the deposit), when the rest must be paid if the deposit is a partial payment, and whether the deposit is refundable and on what terms.

  • Your approval before changesBefore work, changes or cost increases: show the rule's own words

    In the rule's words

    Get your documented approval (signed, or given verbally and recorded) before starting work over $50, and again before a change order or cost increase (for repair or inspection work, before unforeseen extra repairs that add 10% or more to the original estimate). On remodeling and other non-repair work, any warranty must be given to you in writing.

  • Buyer's right to cancelCredit sales after a sales visit: show the rule's own words

    In the rule's words

    If you are buying on credit after a sales visit to your home or workplace: be signed by you, be dated with the day you sign, and include a 'BUYER'S RIGHT TO CANCEL' statement giving the seller's name and mailing address.

  • No waiver of your rightsNo confession of judgment either: show the rule's own words

    In the rule's words

    Not include a confession of judgment or any waiver of your rights under the Utah Consumer Sales Practices Act.

On signing day

  • Keep a signed copy
  • Find the cancel notice
Sources33 official pages · checked Oct 4, 2026

Notes from our check

  • How this was checked: an independent verifier re-read every figure on 2026-10-04 from the official text: le.utah.gov (Utah Code, current versions plus the versions effective 2027-01-01), adminrules.utah.gov (rules R156-55a, R156-38a and R152-11, read through the site's own public rule service because the pages are script-rendered), commerce.utah.gov (DOPL contracting, FAQ, construction-contract and handyman pages and the handyman checklist PDF) and ecfr.gov (16 CFR 429). dopl.utah.gov redirects to commerce.utah.gov/dopl, and the old /contractor path returns 404.
  • Deposit: no statute or rule limiting the deposit or down payment on a Utah residential home improvement contract was found. Full-text checks of Utah Code chapters 58-55, 13-11, 38-11, 38-1a, 15A-1, 70C-5 and 13-26 and of rules R156-55a and R152-11 found none. depositCap is null, so the app must not state a Utah cap or borrow one from another state. Related rules that are not caps: (1) R152-11-203 makes it deceptive to take a deposit without giving a receipt that shows the date, what it is for, the final price, credits, when the balance is due and whether it is refundable. (2) R152-11-204 says that if a supplier promises a refund without stating when, it must pay it within 30 days. (3) Under Utah Code 13-11-4(2)(l), after taking payment a supplier must provide the services within the time it promised (or 30 days if it promised none), or else offer you a cancellation with a refund sent within 10 business days of your written notice, or a specific new date. (4) Under 58-55-501(13), a contractor who takes money for a specific project and does not pay its workers and suppliers within a reasonable time commits unlawful conduct.
  • Cancellation: the Utah right comes from 13-11-4(2)(m) and (3), which make it a deceptive act not to give the 3-business-day cancellation notice on direct-solicitation sales over $25 made away from the supplier's established place of business. It is treated as a cancellation right: 13-52-207(4) refers to a customer who 'cancels ... under Subsection 13-11-4(2)(m)', and Consumer Protection rule R152-11-302(1)(d) makes it deceptive to fail to honor a cancellation request made under that subsection. The statute gives no refund deadline and lists no exceptions, and chapter 13-11 does not define 'business day', so refundWithinDays and exceptions are null (not verified). Whether the general 30-day refund rule in R152-11-204 governs these cancellations was not confirmed. A supplier does not have to give this notice if it tells the buyer about its own cancellation policy and that policy gives the buyer greater rights. For the Division's rule, R152-11-103(7) defines a direct solicitation as a sale the supplier starts by personal contact at your home or workplace, somewhere other than its physical place of business, or by a call or text to your personal phone, including getting you to make or keep an appointment that leads to the sale.
  • Rule R152-11 (Utah Consumer Sales Practices Act Rule, Division of Consumer Protection) was repealed and reenacted effective 2026-09-22. The deposit-receipt, direct-solicitation receipt and documented-approval lines in contractMust come from R152-11-203, R152-11-302(1)(c) and R152-11-305. Re-verify them at the next review because the rule is new.
  • Credit sales: Utah Code 70C-5 separately covers a 'home solicitation sale', meaning a consumer credit sale solicited face to face at the buyer's home or workplace. The buyer may cancel until midnight of the third business day after signing, and the seller must return payments within 10 days (70C-5-104). 70C-5-102(5) lists three conditions joined by 'and' under which the buyer may not cancel: an emergency request, a good-faith substantial beginning of performance, and goods that cannot be returned in substantially as good condition. The app should not present these as separate exceptions without legal review.
  • Federal rule: the FTC Cooling-Off Rule (16 CFR Part 429) also applies. It gives 3 business days to cancel door-to-door sales of $25 or more made at the buyer's home, or $130 or more made at other places away from the seller's place of business (such as the buyer's workplace or rented hotel or convention space). It requires a refund within 10 business days. Its emergency exception requires a separate dated and signed statement in the buyer's own handwriting waiving the right.
  • Phone sales: 13-26-105 (Telephone Fraud Prevention Act) gives its own right to cancel telephone-solicitation sales until the third business day after receipt, extended to 90 days if the seller did not tell the buyer about the right orally. Whether it reaches a given contractor depends on that chapter's definitions and exemptions, which were not reviewed.
  • Solar: under 13-52-207, a solar retailer may not begin installation until 4 business days after giving the customer the signed solar agreement. If the customer cancels under 13-11-4(2)(m) or 13-26-105(3)(a), the retailer must return checks and refund money within 10 days.
  • Licensing threshold: the under-$7,000 exemption and the over-$3,000 insurance filing are in 58-55-305(1)(h), effective 2025-05-07. The 2026 General Session (Ch. 42) renumbers this to 58-55-110(2)(n) and (3) from 2027-01-01, keeping the $7,000 and $3,000 figures. Many Chapter 55 sections, including 58-55-304 (license number on contracts) and 58-55-501, are superseded or renumbered on 2027-01-01. In the 2027 text the license-number rule moves to 58-55-107(3). Re-verify after 2027-01-01.
  • Handyman filing (projects over $3,000 and under $7,000): R156-55a-305a lists liability coverage of $1,000,000 per incident and $3,000,000 total. DOPL's handyman pre-registration checklist (v.20261001) says $1,000,000 per incident and $2,000,000 aggregate. DOPL's contracting page also announces contractor minimums of $1 million per occurrence and $2 million aggregate from April 20, 2026. The app should not state insurance amounts.
  • Lien protection: under 38-11-107 and 38-11-204, owner protection depends either on a written contract with a licensed or exempt contractor and payment in full, or on a general contract of $5,000 or less. The required contract notice wording is in R156-38a-108, and leaving it out is unlawful conduct under 58-55-501(18). No general statute requiring Utah home improvement contracts to be in writing was found. R152-11-305 requires documented approval, but that approval may be given verbally and recorded. DOPL offers an optional Residential Construction Agreement (dated May 29, 2025) on its construction-contract page; it is not mandatory.
  • Trade coverage left out on purpose because the rules split within the trade: flooring (carpet, vinyl sheet tile and vinyl plank are exempt; tile, wood and laminate fall under S220); outdoor_landscaping (grading, planting and irrigation fall under S330, but tree work, lawn aeration and fertilizing, and artificial turf are exempt); chimney-fireplace (sweeping is exempt; masonry repair and fireplace installation are licensed); smart-home (class 2 and 3 low-voltage circuits and satellite or communication devices are exempt; alarm systems need a DOPL alarm license); handyman (exempt under $7,000 except trade work, with a DOPL filing over $3,000); appliance-repair (minor incidental plumbing is exempt; gas appliances need a certified technician).
  • HVAC classification renumbering: the H100 HVAC Contractor license replaced S350. Active S350 licenses in good standing on January 1, 2026 are treated as H100 until November 30, 2027 (R156-55a-301g(4)).
  • License lookup: secure.utah.gov/llv/search/index.html is the verification link on DOPL's own pages. The page loads, but a search was not tested.

General information from official Utah sources. For your situation, ask the state's consumer protection office or a lawyer.

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